These Terms and Conditions set out the basis on which Rubbish Clearance Earls Court provides rubbish removal and waste collection services to domestic and commercial customers in the United Kingdom. By making a booking, placing an order, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person, firm or company requesting our services, whether as a consumer or as a business.
Services means any rubbish clearance, waste collection, waste removal, loading, sorting, transportation, or related services provided by Rubbish Clearance Earls Court.
Waste means any materials, items, debris, household or commercial rubbish that the Customer asks us to remove, subject to the limitations set out in these Terms and Conditions and applicable waste regulations.
Premises means the property, location or site at which the Services are to be carried out.
Agreement means the contract between the Customer and Rubbish Clearance Earls Court incorporating these Terms and Conditions, any booking confirmation, and any agreed variation in writing.
Rubbish Clearance Earls Court provides waste collection and clearance services for domestic and commercial customers. Our Services include collection of general household waste, garden waste, light construction debris and certain forms of commercial waste, subject to applicable regulations and the exclusions stated in these Terms and Conditions.
We reserve the right to refuse to collect any items or materials that, in our reasonable opinion, are hazardous, prohibited, too heavy, unsafe to handle, or otherwise unsuitable for removal by our operatives or vehicles.
We may offer indicative guidance regarding waste types we can and cannot accept, but it is the Customer’s responsibility to inform us in advance of any unusual, bulky, hazardous, or regulated materials to be collected.
Bookings may be made by telephone, email or other methods we make available from time to time. When you contact us, we will normally request details of:
1. The address of the Premises.
2. The type and approximate volume or weight of the waste.
3. Access details, including parking, stairs, lifts and any restrictions.
4. Your preferred date and time window for the collection.
5. Your contact details for communication and confirmation.
Based on the information you provide, we may give an estimated price or indicate a price range. In some cases, we may need photographs, a video call, or a site visit to provide a more accurate estimate.
Your booking is accepted when we confirm the appointment and, where required, receive any applicable deposit or prepayment. We reserve the right to decline a booking at our discretion and without providing a reason.
Any price provided in advance of attending the Premises is an estimate based on the information you supply. The final price may vary depending on the actual volume, weight, type of waste, time required, access conditions, and any additional services requested on site.
Where the actual waste or conditions differ significantly from those described at the time of booking, we may revise our price before commencing work. If you do not accept the revised price, we may cancel the Service and no work will be carried out. In such circumstances, we reserve the right to charge a call-out or cancellation fee to cover our costs.
Unless stated otherwise, prices are quoted exclusive of any applicable value added tax or other taxes, which will be added to the invoice where required by law.
The Customer must ensure that we have safe and reasonable access to the Premises and the waste to be collected at the agreed time. This includes arranging any necessary parking permissions, visitor permits, loading bay access or gate codes in advance.
The Customer must ensure that the waste is clearly identified, separated where necessary, and ready for loading unless we have expressly agreed to include sorting or dismantling as part of the Service. We may charge additional fees for extra labour where waste is not ready for collection or is more difficult to access than reasonably anticipated.
The Customer is responsible for securing any necessary permissions, consents or approvals from landlords, building managers or other relevant parties before we attend. We will not be liable for any delay or inability to perform the Services where access is refused or restricted.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of collection.
We may accept payment by cash, debit card, credit card, bank transfer or other methods advised by us. We reserve the right to require full or partial prepayment, especially for larger or commercial jobs.
Where we issue an invoice with payment terms, the Customer must pay all sums due by the stated due date. If payment is not received on time, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in pursuing payment, including debt collection and legal fees.
Title to any waste removed passes to us only when payment in full has been received, subject to waste regulations and our obligation to handle material lawfully and responsibly.
The Customer may cancel or amend a booking by contacting us as soon as reasonably practicable. If you wish to cancel or change the date or time of your appointment, we may, at our discretion, charge a cancellation or rescheduling fee to cover our administrative and operational costs.
Where you cancel with sufficient notice, generally at least 24 hours before the scheduled arrival time, we will usually waive any cancellation charge. If you cancel with shorter notice, or fail to provide access when we attend, we may charge a call-out fee or retain any deposit paid.
We may cancel or reschedule a booking where necessary due to circumstances beyond our reasonable control, including vehicle breakdowns, extreme weather, traffic disruption, staff illness, or safety concerns. In such cases, we will aim to notify you as soon as possible and arrange an alternative appointment. We will not be liable for any loss arising from such cancellation or delay, beyond a refund of any prepayment relating to the affected booking.
We handle a broad range of household and commercial waste in accordance with UK waste regulations. However, we do not accept certain hazardous or restricted materials, which may include but are not limited to:
1. Asbestos or suspected asbestos-containing materials.
2. Clinical or medical waste, syringes or biological materials.
3. Chemicals, solvents, oils, paints, fuel or other liquids unless explicitly agreed.
4. Gas bottles, pressurised cylinders, explosives or firearms.
5. Large quantities of electrical and electronic equipment that require specialist handling, unless specifically agreed.
6. Any waste classified as hazardous or requiring special licensing or treatment which we are not authorised to handle.
The Customer is responsible for informing us in advance of any potentially hazardous or unusual waste. If we discover such items on site, we may refuse to remove them, adjust our price, or cancel the Service. Any costs incurred in dealing with misdescribed or undeclared hazardous waste may be charged to the Customer.
Rubbish Clearance Earls Court is committed to operating in compliance with all applicable UK waste management laws and regulations. We will use authorised facilities for the transfer, recycling, recovery and disposal of waste collected during our Services.
Where required, we will issue appropriate documentation for waste transfers, and we may request information from the Customer necessary to complete such records. The Customer agrees to provide accurate information regarding the nature and origin of the waste and understands that false or misleading information may constitute a legal offence.
We reserve the right to take photographs or maintain records of the waste collected, the Premises and relevant documents for compliance, insurance and training purposes.
We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is limited as set out in this section.
We will not be liable for any loss, damage, cost or expense arising from inaccurate information supplied by the Customer, lack of access, concealed items or defects, or hazardous conditions at the Premises that we could not reasonably have foreseen.
Minor scuffs or marks may occur during the normal course of moving bulky items. We will take reasonable care to minimise such risks, but we shall not be liable for cosmetic damage to floors, walls, fixtures or fittings where reasonable care has been exercised. The Customer is encouraged to protect delicate surfaces before our arrival.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
Subject to the above, our total liability to the Customer for any loss or damage arising in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the relevant Services.
We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of reputation, arising from or in connection with the Services.
It is the Customer’s responsibility to ensure that no personal items, valuables or important documents are mixed with the waste to be removed. Our operatives may not be able to distinguish between waste and items of value.
Once items have been removed and loaded onto our vehicle, they cannot normally be recovered. We accept no liability for any loss or damage to items that the Customer did not intend to have collected where those items were presented or placed with the waste.
If we discover items that appear to be of obvious value, we will, where practical, seek clarification from the Customer before removing them. However, we cannot guarantee that such items will always be identified.
Rubbish Clearance Earls Court maintains appropriate insurance cover in respect of our Services, including public liability insurance, subject to policy terms, conditions and exclusions. Details of our insurance policies are available on request.
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, preferably within 48 hours of completion of the work. We will review your concerns and, where appropriate, may request further information or photographs to help us investigate.
We will aim to resolve complaints amicably and, where justified, may offer corrective work, a partial refund or other appropriate remedy. This will be assessed on a case-by-case basis, taking into account the nature of the complaint, the evidence provided and the scope of the original Service.
If a dispute cannot be resolved informally, either party may pursue legal remedies in accordance with the governing law and jurisdiction set out in these Terms and Conditions.
We will handle personal data obtained in connection with bookings and the provision of Services in accordance with applicable data protection laws. We will use your information to manage your booking, deliver our Services, handle payments, and communicate with you about current or future work.
Your data may be shared with our staff, subcontractors, accountants, insurers and other service providers where reasonably necessary to operate our business and fulfil our legal obligations. We will take reasonable steps to safeguard your information and will not sell your personal data to third parties.
We may update or amend these Terms and Conditions from time to time. Any changes will normally apply to bookings made after the revised terms are published or communicated. The current version in force at the time of your booking will govern the Agreement between us.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement is between Rubbish Clearance Earls Court and the Customer. No other person shall have any rights to enforce any of its terms.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or representations.
Read the full terms and conditions for booking and using Rubbish Clearance Earls Court waste collection services, including payments, cancellations, liability and compliance with UK waste regulations.
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