This Privacy Policy explains how Rubbish Clearance Earls Court collects, uses, stores and shares personal data when providing rubbish clearance and related services. It applies to all customers and prospective customers of Rubbish Clearance Earls Court within our service area, including individuals, landlords, letting agents, businesses and organisations who contact us or use our services.
Rubbish Clearance Earls Court is a rubbish removal and waste clearance service operating in the Earls Court area and surrounding neighbourhoods. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Earls Court is the data controller for the personal data described in this Privacy Policy.
We may collect and process the following categories of personal data when you contact us, request a quote or use our services:
Identification and contact details, such as your name, address, property details, telephone number and email address.
Service and booking information, such as the type of clearance required, access information for the property, preferred dates and times, notes about items to be collected and details of any special requirements.
Billing and payment information, such as invoices, records of payments, partial card details where relevant as processed by payment providers, and billing addresses.
Communication records, such as emails, text messages, telephone call notes and any other correspondence between you and Rubbish Clearance Earls Court.
Website and technical data, such as IP address, browser type, approximate location, and information about how you use our website, where this is collected through cookies or similar technologies, subject to your preferences.
Photographic and job records, such as photographs of waste before and after removal, or images taken to document access, compliance with local regulations or proof of service where necessary.
We collect personal data directly from you when you contact us by telephone, email, online form, text message, through social media messages, or in person. We may also receive data from third parties such as estate agents, landlords, letting agents or commercial clients who request services on your behalf and provide us with your details so we can arrange a clearance or contact you directly.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following legal bases:
Contract performance: We process personal data to provide quotations, accept bookings, schedule collections, perform rubbish clearance services, issue invoices and manage your account. This processing is necessary to enter into and fulfil our contract with you.
Legal obligations: We may process data to comply with our legal duties, including waste management regulations, record keeping, tax and accounting obligations, and to respond to lawful requests from authorities.
Legitimate interests: We process data for our legitimate business interests, provided those interests are not overridden by your rights. These interests include managing our operations, improving our services, maintaining records of completed jobs, handling enquiries and complaints, preventing fraud and ensuring health and safety for our staff and customers.
Consent: In limited cases, we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details given in this Privacy Policy or by using any unsubscribe option provided.
We use the personal data we collect for the following purposes:
To provide quotations, confirm prices, and issue estimates for rubbish clearance and related services.
To schedule and manage bookings, including contacting you about collection times, access to the property and any changes to your booking.
To perform the waste removal service, including identifying the correct location, completing the job safely and documenting the work carried out.
To issue invoices, process payments, keep account records and manage any disputes or queries about fees.
To communicate with you about your enquiry, booking or ongoing services, and to respond to any questions, feedback or complaints that you raise.
To maintain internal records of services provided, including photographs or work notes, for operational, legal and insurance purposes.
To analyse and improve our services, monitor demand, manage resources and support training and quality control.
To send you service-related information and, where permitted, marketing communications about Rubbish Clearance Earls Court services that may be relevant to you.
We do not sell your personal data. We only share your data where necessary for the purposes described in this Privacy Policy, or where required by law. In particular, we may share data with:
Waste transfer stations, recycling centres or other authorised waste management providers, where job records or documentation may include limited personal data linked to the waste consignment.
Payment service providers and banks who process your payments to us securely and help us manage refunds, chargebacks or fraud prevention.
IT and communications providers who host our email, website, booking tools, data storage systems and backup services. These providers act as data processors and process personal data only on our instructions and under contractual safeguards.
Professional advisers such as accountants, insurers and legal advisers, where this is necessary for accounting, audit, claims handling, legal advice or dispute resolution.
Regulators, law enforcement bodies or public authorities where we are legally required to share data or where sharing is necessary to protect our rights, customers or staff.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
Service and booking records, including job notes and photographs, are typically retained for up to seven years from the end of our relationship with you, to comply with tax and accounting rules and to manage any legal claims that may arise.
Communication and enquiry records that do not result in a booking may be kept for a shorter period, usually up to two years, to help us manage follow-up queries and understand demand for our services.
Where we rely on consent for marketing communications, we will keep your contact details for marketing purposes until you withdraw consent or object to further marketing, after which we will remove you from our marketing lists while retaining limited records to respect your preferences.
When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified from it.
Our core operations are based in the United Kingdom and we aim to keep your personal data within the UK or the European Economic Area where possible. If any of our service providers transfer or store personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include restricted access to systems on a need-to-know basis, the use of secure passwords, encryption where appropriate, regular backups and staff awareness of data protection responsibilities.
If you are a customer or contact of Rubbish Clearance Earls Court within our service area, you have the following rights under data protection law, subject to certain conditions and exemptions:
The right of access to obtain a copy of the personal data we hold about you, together with information about how we use it.
The right to rectification to have inaccurate or incomplete personal data corrected or updated.
The right to erasure, in certain circumstances, to request that we delete your personal data where there is no longer a lawful basis for us to keep it.
The right to restrict processing, in certain cases, to limit how we use your data while a complaint or request is being considered.
The right to data portability, in some circumstances, to receive personal data you provided to us in a structured, commonly used format and to request that we transfer it to another organisation where technically feasible.
The right to object to processing based on our legitimate interests or for direct marketing, including profiling related to direct marketing. If you object to direct marketing, we will stop using your data for that purpose.
Where we rely on consent, the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact Rubbish Clearance Earls Court using the contact details provided on our main customer communications or invoices. To help us respond efficiently, please describe your request clearly and provide enough information for us to confirm your identity.
You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we have used your data. We would, however, appreciate the chance to deal with your concerns first and encourage you to contact us in the first instance.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all existing and new Rubbish Clearance Earls Court customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
GDPR-compliant Privacy Policy for Rubbish Clearance Earls Court customers in the local service area, explaining what data is collected, how it is used, retention, processors, and your rights.
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